QA-ServiceDesk

Quality Associate – Service Desk Roles and Responsibilities • Conduct daily/weekly Transaction Quality Audits • Provide meaningful feedback and reporting to agents, team leads and management to guide improvements in agent coaching/training, documentation, resolution model, etc... • Publish Dashboards at defined intervals • Drive Quality and process improvement initiatives • Data Analys...

source http://www.jobisite.com/sj/id/9030131-QA-ServiceDesk